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How koi77 Handles Your Personal Data

At koi77, your personal data belongs to you — we collect only what we need to keep your account running, your withdrawals moving, and your payment details safe.

Data collected only as neededDANA, OVO, GoPay & QRIS transactions encryptedYour right to access and delete dataNo data sold to third parties24/7 support for privacy requests

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What This Policy Covers and Where It Applies

koi77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to every account holder who accesses koi77 from Indonesia, including those who deposit or withdraw via DANA, OVO, GoPay, or QRIS. We collect your name, email address, device identifiers, and transaction history solely to process payments, verify your account, and prevent fraud.

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Access to certain features depends on local law. Data we hold is stored on servers with AES-256 encryption, and we retain transaction records for a period required by applicable financial regulations. We do not share your data with advertisers. For players in Yogyakarta or elsewhere in
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Indonesia, the same data standards apply uniformly across all account types.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our privacy team is reachable around the clock. We aim to respond to all data-related requests within 48 hours.

Live Chat Open the live chat widget inside your account dashboard any time of day. Our team is available 24 hours a day, 7 days a week, and privacy requests raised here are logged and tracked automatically.

Email Support Send a detailed privacy request to our dedicated support address. Include your registered email and the specific data you want to access, correct, or remove. We aim to reply within 48 hours on business days.

Account Settings Panel Log in, go to Account Settings, then select Privacy Controls. From there you can download a copy of your stored data or submit a deletion request directly — no chat or email required.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy at koi77

Every measure below is active on your account from the moment you complete registration.

End-to-End Payment Encryption

Every transaction you make via DANA, OVO, GoPay, or QRIS passes through TLS 1.3 encryption. Your payment credentials are tokenised immediately and never stored in plain text on our servers.

Cookie Controls in Your Browser

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can disable non-essential cookies at any time through your browser settings without losing account access.

Account Security and Two-Factor Login

We send a one-time code to your registered mobile number each time a new device attempts to log in. This stops unauthorised access even if your password is compromised, and the log of login attempts is visible in your account.

Data Retention Schedule

We keep your account data for as long as your account is active and for a further period required by Indonesian financial regulations. Once that period ends, data is deleted from our systems on a rolling monthly schedule.

No Third-Party Data Sales

We do not sell, rent, or trade your personal information to marketing companies or data brokers. Where we share data with payment processors such as DANA or GoPay, it is only the minimum required to complete your transaction.

Right to Access and Correction

You can request a full export of the data we hold on your account at any time via the Account Settings panel. If any detail is inaccurate — name, address, phone number — you can correct it yourself or ask support to do it for you.

Your Privacy Policy Questions, Answered

These are the questions we hear most often from account holders in Indonesia about how we manage personal data, cookies, and account security. If your question is not listed here, our 24/7 live chat team can provide a direct answer.

We collect your full name, email address, mobile number, and the payment method you use — such as DANA, OVO, GoPay, or QRIS. We also log your device type and IP address for fraud prevention purposes.

We share data only with payment processors needed to clear your transactions and with fraud-prevention services. We never sell your data to advertisers or marketing companies, and any third party we work with is bound by a data-processing agreement.

We keep account data while your account remains active, plus any additional period required under Indonesian financial regulations. After that period, your data is deleted on our standard monthly purge schedule.

Yes. Log in, go to Account Settings, and select Privacy Controls to download your data export. Alternatively, email our support team with your registered address and we will send the file within 48 hours.

Submit a deletion request through the Privacy Controls panel inside Account Settings, or contact us via live chat available 24 hours a day. We will confirm the deletion within five business days, subject to any legal retention requirements.

We use session cookies to maintain your login and analytics cookies to monitor page load times. Non-essential cookies can be disabled in your browser settings at any time. Your account will continue to function normally without them.

Payment credentials are tokenised at the point of entry and never stored in readable form. We retain only the transaction amount, date, and method — for example, QRIS or OVO — to support withdrawal verification and account history.

How koi77 Handles Your Personal Data

How to Reach Us About Your Data

Six Ways We Protect Your Privacy at koi77

End-to-End Payment Encryption

Cookie Controls in Your Browser

Account Security and Two-Factor Login

Data Retention Schedule

No Third-Party Data Sales

Right to Access and Correction

Your Privacy Policy Questions, Answered

01 What personal data does koi77 collect when I open an account?

02 Does koi77 share my data with anyone outside the platform?

03 How long does koi77 keep my account and transaction data?

04 Can I request a copy of all data koi77 holds about me?

05 How do I ask koi77 to delete my personal data?

06 What cookies does koi77 use and can I turn them off?

07 Is my DANA or GoPay payment information stored after a transaction?

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