How do I update my personal information held by koi77?

Minor details such as contact email or phone number can be updated directly inside Account Settings. For identity-document changes, email legal@koi77.best with your account ID and a clear photo of the updated document for verification.

Reference

Our Legal Terms and Your Account Rights

Q: How do I request a copy of the data koi77 holds on me?

Send an email to legal@koi77.best with your registered account ID and the subject line 'Data Access Request'. We will prepare and deliver an export of your account records within 7 calendar days of receiving your request.

koi77 operates under a clear legal framework designed to protect your account, your data, and your transactions — whether you deposit via DANA, OVO, GoPay or QRIS.

Account Data ProtectionQRIS & DANA CoveredJurisdiction-Dependent AccessTransparent Cookie Policy24/7 Legal Contact Path

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What Our Legal Posture Covers

koi77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern every interaction you have with koi77 — from the moment you open an account to the point you request a withdrawal. Your use of the platform, including deposits made via DANA, OVO, GoPay or QRIS, is subject to these terms and to applicable

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local regulations. Access to specific features and markets depends on local law in your region of Indonesia. We do not collect payment data beyond what is strictly required to process your transaction, and we do not share that data with third parties for marketing purposes. All
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account activity is logged under our data-retention policy, which you can request in writing at any time. Players in Yogyakarta and across Indonesia are subject to the same unified policy. These terms are updated periodically; the date of the last revision appears at the foot of
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each policy document.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a data-access request, or a dispute over an account action, our dedicated legal support channel is open around the clock.

Live Chat — Legal Queue Access the live chat widget inside your account dashboard and select 'Legal & Policy' from the topic menu. Our agents are available 24 hours a day, 7 days a week, including Indonesian public holidays.

Email — [email protected] Send your written request or formal dispute to our legal inbox. Include your registered account ID and a brief description of the matter. We aim to respond within one business day during standard hours.

In-Account Dispute Form Navigate to Account Settings, select 'Help & Policy', then 'Submit a Legal Request'. The form routes directly to our compliance team and generates a reference number for your records.

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security at koi77 is handled at the account level, the payment layer and the data-storage layer.

Cookie Policy

We use functional and analytics cookies only. No advertising cookies are placed without your explicit consent. You can manage or withdraw cookie consent at any time through the cookie settings panel in your browser or account preferences.

Data Retention

Account records, including transaction logs for DANA, OVO, GoPay and QRIS payments, are retained for 12 months after your last active session. After that period, data is anonymised unless a legal hold applies.

Account Security Measures

Two-factor authentication is available and strongly encouraged for all accounts. Login attempts from unrecognised devices trigger an email verification step before access is granted to your wallet or withdrawal page.

Who Handles Your Data

Your personal data is processed by our internal compliance team and, where necessary, by licensed payment processors that handle DANA, OVO, GoPay and QRIS transactions. No data is sold to third-party advertisers.

Requesting Data Changes

You can request a correction, export or deletion of your personal data by emailing [email protected] with your account ID. We aim to fulfil data-subject requests within 7 calendar days, subject to any legal retention obligations.

Jurisdiction & Access

Access to koi77 features — including the live dealer lobby, slot rooms and sports markets — depends on local law in your area. We do not override region-based restrictions; eligibility is assessed at the account-verification stage.

Answers to Common Legal Questions

The questions below cover the legal topics our account holders ask most frequently. If your question is not listed here, the fastest path is the live chat legal queue or email at [email protected], where our team can give you a specific answer tied to your account.

We share your data only with licensed payment processors — such as those handling DANA, OVO, GoPay and QRIS transactions — strictly to complete your requested transactions. No data is passed to advertisers or unrelated third parties under any circumstance.

Send an email to [email protected] with your registered account ID and the subject line 'Data Access Request'. We will prepare and deliver an export of your account records within 7 calendar days of receiving your request.

Yes. Submit a deletion request via the In-Account Dispute Form or by email. We will action the deletion within 7 days, subject to any mandatory legal retention periods that apply to financial transaction records under applicable regulation.

Access to all platform features, including live dealer tables, Football Betting markets and slot rooms, depends on local law. We assess eligibility at account verification. Features unavailable in your region are not shown in your lobby view.

Transaction records linked to DANA, OVO, GoPay and QRIS deposits and withdrawals are retained for 12 months from your last active session. Records may be held longer if a legal or compliance hold is active on your account.

Open a formal dispute via the In-Account Dispute Form under Account Settings. Our compliance team acknowledges disputes within 24 hours and aims to resolve standard cases within 3 business days, issuing a written outcome with a reference number.

Minor details such as contact email or phone number can be updated directly inside Account Settings. For identity-document changes, email [email protected] with your account ID and a clear photo of the updated document for verification.

Our Legal Terms and Your Account Rights

How to Reach Us on Legal Matters

How We Protect Your Data and Account

Cookie Policy

Data Retention

Account Security Measures

Who Handles Your Data

Requesting Data Changes

Jurisdiction & Access

Answers to Common Legal Questions

01 Does koi77 share my personal data with third parties?

02 How do I request a copy of the data koi77 holds on me?

03 Can I ask koi77 to delete my account and all associated data?

04 Is my access to koi77 affected by Indonesian law?

05 How long does koi77 keep my payment transaction records?

06 What happens if I dispute a transaction or account action?

07 How do I update my personal information held by koi77?

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